Fulfillment Policy: Fans

By buying on myFanPark, you agree to the following:

 

You, the fan, are ultimately responsible for providing accurate information to the Talent.  This includes personalization information, address information, and any other information needed for the Talent to fulfill your request.  If you provide incorrect or incomplete information, remember that’s all on you.  The Talent wants you to be happy - give them accurate information so they can do so.

  1. Talent are expected to deliver within 7 days of your request.  After 7 days, your request will be automatically cancelled and you will be refunded (or the hold on your credit card will be released).

  2. For certain One on One Interactions or Fun Stuff items Talent may need a longer time period to deliver.  If so, they will specify that in the description.  In these cases the 7 day expectation is replaced by what they have stated.

  • If they do not deliver in the specified time period, please email support@myfanpark.com and we will provide you a refund or work with the Talent to offer some other resolution.

 

Problems with Requests or Delivery

  1. If you have an issue, please reach out to a myFanPark representative at support@myfanpark.com.

  2. If you received your request but there’s something wrong with it - it wasn’t personalized correctly, the file is damaged, or it didn’t match the description - through myFanPark you will need to work with the Talent to resolve the issue.  Please try to find a solution that works for both of you.

  3. For Social Media Interactions, if a request was never fulfilled, you will be entitled to a refund or a replacement unless the Talent provides proof of fulfillment (typically a screenshot).

 

Social Media Interactions - Visibility

  1. We encourage Talent to keep their social interactions with you (such as likes, posts, comments, etc.) active and visible for a reasonable amount of time.  Many Talent do leave them up as they are happy showcasing their social experiences with their loyal fans.  However, it is ultimately the Talent’s decision and completely at their discretion if and when they remove such interactions publicly and/or privately. 

 

Delivery Policy for Personalized Merch

Shipping

Our complete expectations of our Talent are here, but three points are most important to you, the fan:

 

  1. We expect Talent to ship promptly, which we define as within 7 days of your request unless they’ve specified otherwise in the description.

  2. We require them to ship to the address listed in the myFanPark notification of your request.  If you need to change the address, please reach out to support@myfanpark.com.

  3. myFanPark currently only accepts fan requests for shipping to United States addresses.

 

Tracking Information

If we receive tracking information from the Talent, we will send it to you.

 

Problems with Requests or Delivery

  1. If you have an issue, please reach out to a myFanPark representative at support@myfanpark.com.

  2. If a request went missing and never arrived, we will solicit tracking details or proof of delivery from the Talent.  If those are provided and the order is confirmed delivered by the delivery service, we will close the case.  If they are not provided or the order is not confirmed delivered, you are entitled to a refund or replacement.  We will work with the Talent to offer a replacement, refund, or some other resolution.  Please try to find a solution that works for both you and the Talent.

  3. If you receive your request but there’s something wrong with it - it wasn’t personalized correctly, it arrived damaged, or it didn’t match the description - through myFanPark you need to work with the Talent to resolve their issue.  Again, please try to find a solution that works for both of you.

    • If the Talent asks you to return the item, they will need to cover the return shipping costs.  The return, replacement, or other resolution will occur once the Talent receives the original item back.  If the item goes missing and never arrives, you will need to provide tracking details or proof of delivery.  If those are provided and the order is confirmed delivered by the delivery service, we will provide a refund or replacement or work with the Talent to provide some other resolution.  If they are not provided or the order is not confirmed delivered, we will close the case in favor of the Talent.


Delivery Policy for Commercial Requests

As each Commercial Request has unique terms, you and the Talent are expected to abide by those terms.