Fulfillment Policy: Talent

By selling on myFanPark, you agree to the following:

 

Delivery Policy for Video Shoutouts, One on One Interactions (like Chats, Social Media Interactions, Live Calls, etc.), and Fun Stuff

Delivery

  1. Please deliver within 7 days of the request.  After 7 days, requests will be automatically cancelled and the fan refunded (or hold on credit card released)

  2. For certain One on One Interactions or Fun Stuff items, you may need a longer period of time to deliver.  If so, you must specify that in the description.  In these cases the 7 day expectation is replaced by what you have stated.

    • If you do not deliver in the specified time period, we will refund the fan or work with you to offer some other resolution.

 

Problems with Requests or Delivery

  1. If a fan has an issue or dispute, a myFanPark representative will contact you. Once the fan tells you (and myFanPark) there’s an issue, you have 5 days to resolve it.

  2. If the fan received their request but there’s something wrong with it - for example, it wasn’t personalized correctly, the file is damaged, or it didn’t match the description - you need to work with us and them to resolve their issue.  Please try to find a solution that works for both of you.

    • If the fan provided incorrect information, they will ultimately be responsible and it will be at your discretion whether to resolve the matter.  Please be kind, though.

  3. If a fan claims a Social Media Interaction request was never fulfilled, you need to either:  a) provide proof of fulfillment (a screenshot is great for this), or b) offer a replacement, refund, or some other resolution.  Please try to find a solution that works for both you and the fan.  Note that if the fan doesn’t receive their request, they’re entitled to a refund or a replacement unless you can provide proof of fulfillment. 

 

Social Media Interactions - Visibility

  1. We encourage you to keep your social interactions with your fans (such as likes, posts, comments, etc.) active and visible for a reasonable amount of time if not perpetually.  However, it is ultimately your decision and completely at your discretion if and when you remove such interactions publicly and/or privately

 

Delivery Policy for Personalized Merch

Shipping

You, the Talent, are ultimately responsible for shipping.  If you’re using a 3rd party - a manager, a service, your Mom, etc. - remember that it’s all on you.  They’re your loyal fans, and you’re responsible for making sure items get shipped to them.

 

  1. Ship promptly, which we define as within 7 days unless you’ve specified otherwise in the description.  If you need more time, please contact us at concierge@myfanpark.com.

  2. myFanPark currently only accepts fan requests for shipping to United States addresses.

  3. Ship only to the address listed on the myFanPark notification.  If a fan reaches out to you separately and asks you to change the address, please contact us first at concierge@myfanpark.com.  You also need to comply with all global shipping and customs regulations.

  4. Mark the request status as shipped once you’ve shipped it.  And not before!  When you mark the request as shipped, your fan will be sent a notification.  This means they’ll be getting excited!

 

Note if you enter tracking information we will be sending it to the fan, so you’re giving us permission to collect and share this information and any data we get from you or the carrier.

 

Problems with Requests or Delivery

  1. If a fan has an issue or dispute, a myFanPark representative will contact you. Once the fan tells you (and myFanPark) there’s an issue, you have 5 days to resolve it.

  2. If a request went missing and never arrived, you need to either:  a) provide tracking details or proof of delivery, or b) offer a replacement, refund, or some other resolution.  Please try to find a solution that works for both you and the fan.  Note that if the fan doesn’t receive their request, they’re entitled to a refund or a replacement unless you can provide tracking information showing it was delivered. 

  3. If the fan received their request but there’s something wrong with it - it wasn’t personalized correctly, it arrived damaged, or it didn’t match the description - you need to work with the fan to resolve their issue.  Again, please try to find a solution that works for both of you.

    • If you ask the fan to return the item, you will need to cover the return shipping costs.

 

Using myFanPark for your Return Address

You have the option of using myFanPark for your return address.  This has an advantage and trade-off:

  1. The advantage is you protect your privacy and the fan will not know your address.

  2. The disadvantage is if myFanPark receives a return, you will bear the fees associated with re-shipping it to you (or back to the fan).  Current fees for re-shipping are actual shipping costs plus a $5 handling fee.  myFanPark reserves all rights for choice of carriers and method of shipping.

 

If you choose to use myFanPark for your return address:

myFanPark - Returns Department

Attn:  [YOUR NAME]

1049 El Monte Ave, Suite 74C

Mountain View, CA 94040-2398
 

Delivery Policy for Commercial Requests

As each Commercial Request has unique terms, you and the requestor are expected to abide by those terms.
 

Overall

myFanPark may, in its sole discretion, intercede in any dispute.  You agree to reasonably cooperate with myFanPark if it does so.